FAQ

WHAT PAYMENT METHODS DOES WWW.LEAL-COLLECTIVE.COM TAKE?

EU Tribe Limited accepts all major credit cards, including:

  • Visa, MasterCard, American Express, Maestro, Discover, and PayPal.
  •  Payments made via PayPal must be made in EUR, so GBP will be converted at checkout.
  • PayPal orders must also come from a verified account with a confirmed shipping address.
  • Other payment methods are available and vary per region. (Apple Pay, Google Pay, etc.)

 

DO YOU OFFER GIFT RECEIPTS?

We do not offer gift receipts.


PRODUCT DESCRIPTION

We have reviewed to ensure photography, description and details are correct and accurate.

Slight differences in measurements, color and texture may occur.


HOW DO I KNOW THE ITEM WILL FIT ME?

Every product page has a Size Chart and details of the size worn by the model.

Measurements are in centimeters, unless otherwise noted.

Our Customer Support team is always available to answer any questions regarding measurements and fitting.


HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED AND WHEN?

Subscribe to our Newsletter or follow us on Instagram for early release information.


IF AN ITEM I WANT IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?

www.leal-collective.com displays real time-inventory.

If an item isn't in our website, it is no longer available.

 

 

ORDERS & DELIVERIES

DO I NEED TO PAY EXTRA FOR DUTIES & TAXES?

No, we ship from Spain. All orders include customs duties & taxes.


WHEN WILL I RECEIVE MY ORDER?

Orders are processed Monday-Friday, excluding the weekend and major holidays, and shipped within 4-5 business days. Once your order is shipped, you will receive an email with your tracking information.


CAN I CANCEL MY ORDER?

Requesting a cancellation is not guaranteed.

During peak periods and orders placed over the weekend, cancellations may not be possible.


HOW DO I KNOW MY ORDER IS CONFIRMED?

Every order is subject to review.
Your order is only confirmed when we have provided a shipping confirmation email.


WHAT IF I NEED TO MODIFY/ADJUST MY ORDER (INCORRECT SIZE PURCHASED)?

Once an order has been placed, it cannot be modified or adjusted.

By completing your purchase, you agree to our terms of use.

Cancellations are not guaranteed.


MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

Allow 48-72 business hours for processing.


MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT DO I DO IF I HAVEN'T RECEIVED IT?

Allow 48 hours after the stated delivery time. If your package still has not been delivered,

please contact us for assistance.


I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?

Expect a response within 24-72 hours from Customer Support.


MY PACKAGE IS NOW BEING RETURNED TO THE SENDER, WHAT HAPPENS NEXT?

Once the package has been RECEIVED at our warehouse, we will issue your refund.

We do not re-ship your orders.


I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Address updates can be requested, but are not guaranteed.

By completing your purchase, you agree to our terms of use.


I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

Once your order is placed, we are unable to combine shipments on multiple orders.


I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

A shipping confirmation email is sent once your order has shipped.


I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED.

Tracking numbers are generated when your shipping label is created.

Please allow 1-3 business days for tracking updates.


CAN I UPDATE MY SHIPPING METHOD AFTER MY ORDER HAS BEEN PROCESSED?

Once your order is processed, the shipping method cannot be updated.

 

 

RETURNS & REFUNDS

WHAT IS YOUR RETURN POLICY?

You have up to 14 days upon receiving shipment to return items purchased on www.leal-collective.com. Shipping Charges are non-refundable. Orders must be returned by mail only. Item(s) must be in new, unused condition with original tags still attached. Underwear or swimwear, Fragrance, is NOT returnable due to our hygiene policy.


EU Customers - Return Label Fee - €7


Non-EU Customers - Return Label Fee - £10


The return label fee will be deducted from your return.


We do not accept returns or exchanges for lealCollective products not purchased from www.leal-collective.com. Purchases from third-party retailers, please contact the third-party retailer where you made your purchase for information on their return policy.


HOW DO I RETURN MY ORDER?

Visit our Returns Portal LINK.

- Return Label Fee - €7 / £10

- The return label fee will be deducted from your return.


HOW DO I EXCHANGE AN ITEM?

www.leal-collective.com does not offer exchanges. 


DOES WWW.LEAL-COLLECTIVE.COM REFUND DUTIES & TAXES?

We do not refund duties or taxes once your order has been delivered.


I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

Contact us at infolealcollective@gmail.com within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip.